Play safe,
enjoy responsibly
Entertainment on 99xo4 should always be fun. Use our responsible gaming tools to keep your play safe and healthy.
Why is responsible gaming important?
Online casino and betting can be an enjoyable form of entertainment — but when it goes out of control, it creates the risk of financial and emotional harm. 99xo4 believes every player is capable of making their own decisions — our role is to give them the right information and tools to make those decisions.
On this page you will learn how to set deposit limits, take a time-out or self-exclusion, and contact the support team when needed. Our goal is clear — gaming on 99xo4 should always stay fun, never feel like a burden.
Remember: Gambling should never be seen as a source of income. If you feel that gambling is affecting your daily life, seek help immediately.
99xo4's protection tools
The tools below are available in your account settings. You can also request them at any time through the support team.
Deposit Limit
You can set the maximum amount you deposit per day, per week, or per month. Once set, the limit takes effect immediately. If you request to increase a limit, a 24-hour waiting period applies.
Financial protectionTime-Out
Use the time-out feature if you want to take a break for a few days. You can temporarily suspend your account for anywhere from 24 hours to six weeks. During this time, logging in or placing bets will not be possible.
Temporary breakSelf-Exclusion
If you are experiencing a long-term problem, choose self-exclusion. You can exclude yourself completely for six months to five years. Once this decision is made, it cannot be reversed — submit the request through support.
Long-term protectionReality Check
After a set period of time, a message will appear showing how long you have been playing. This gives you a real sense of time and helps protect you from the tendency to keep playing without realising how long you have been at it.
Time awarenessLoss Limit
If you lose more than a set amount, play will automatically stop. A daily, weekly, or monthly loss limit protects your pocket from unexpected losses.
Loss control24/7 Support
For any issue, contact 99xo4 via live chat or email at [email protected]. Our team is ready to help around the clock in both Bengali and English.
Immediate helpRecognise the warning signs
If you notice any of the signs below in yourself, pause and seek help.
- You are betting beyond your budget and placing more bets to try to recover what you have lost.
- You are lying about your gambling or hiding it from your family.
- Your sleep, work, or family responsibilities are being disrupted because of gambling.
- You feel the need to borrow money or dip into savings to place bets.
- You feel anxious or irritable when you are unable to gamble.
- You have tried to stop multiple times but have been unable to.
Healthy gaming habits
Responsible players follow these guidelines.
- Set a budget before you play and do not go beyond it.
- Treat gambling as entertainment only — not as a source of income.
- Take regular breaks and spend time on other hobbies or activities.
- Never place bets when you are mentally exhausted or under the influence of alcohol.
- If you lose, do not place more bets in an attempt to recover your losses.
- Keep 99xo4's deposit limit and loss limit tools active.
Limits & exclusion details
The table below summarises the function and process of each tool available on 99xo4.
| Tool | Function | How to request | When it takes effect |
|---|---|---|---|
| Deposit Limit | Restricts the amount deposited within a set period | Account settings or live chat | Immediate (decrease); 24 hours (increase) |
| Loss Limit | Automatically stops play after a set loss amount | Account settings or live chat | Immediate (decrease); 24 hours (increase) |
| Reality Check | Reminds you of session time at set intervals | Account settings | Immediate |
| Time-Out | Account suspended for 24 hours to 6 weeks | Live chat or email | Immediate — automatic reinstatement when period ends |
| Self-Exclusion | Complete exclusion for 6 months to 5 years | Email: [email protected] | Immediate — cannot be reversed |
Important: Once a self-exclusion request is submitted, it cannot be cancelled before the period ends. This is intentionally strict so that you receive genuine protection.
Minor protection — 21+ requirement
99xo4 strictly enforces that only players aged 21 or above may open an account and play on this platform. Age verification is mandatory at the time of account registration.
If you have young children or teenagers in your home, use parental control software on your device and keep your login credentials secure. Do not share your 99xo4 account with anyone else.
If you suspect that a minor has used your account, notify us immediately at [email protected].
Family and child protection
- Use parental control software
- Keep your password secure
- Disable auto-login on your device
- Never share your account
Get in touch for help
If you are struggling, do not suffer alone. The 99xo4 support team will help you take the right steps.
Live Chat
99xo4's live chat is active 24/7 in both Bengali and English. Go directly to chat and ask for help with "Responsible Gaming".
Active 24/7Email Support
For detailed requests, email: [email protected] — write "Responsible Gaming" in the subject line so the team can respond quickly.
Detailed requestsProfessional counselling
Gaming addiction is a mental health issue. If you need support, speak to a psychiatrist or counsellor — there is no shame in that.
Mental wellbeingEnjoy responsibly
Enjoy the fun of gaming on 99xo4 — cricket betting, slots, or live casino, all of it is for entertainment. If you have questions, check the FAQ.